Starter policy
Privacy Policy
This starter policy explains the information ExamNudge expects to collect and use to provide exam-prep services.
Legal review before launch: this starter language should be reviewed by qualified counsel before it is used for production customers.
Information we collect
ExamNudge may collect account information, authentication data, selected exams, diagnostic responses, practice history, saved or flagged questions, readiness estimates, study plans, exam requests, early-access data, support messages, email preference settings, and basic analytics events.
Billing is handled by Stripe. ExamNudge may store billing metadata such as customer IDs, subscription status, checkout session IDs, entitlement status, and webhook event records. It does not store raw card numbers or card security codes.
AI interactions
Nudge may use limited learner context, selected exam context, recent mistakes, readiness information, and approved content to provide explanations and guidance. ExamNudge is designed to avoid sending unnecessary learner data to AI providers.
Cookies, sessions, and analytics
ExamNudge uses cookies or similar session storage for sign-in and app operation. Analytics events may be used to understand product usage, exam demand, abuse prevention, and service quality. Bot, staff, and QA activity is excluded from demand scoring where detected.
How we use information
We use information to provide and secure the service, preserve learner progress, calculate readiness, generate study plans, support Ask Nudge, process billing, prevent abuse, troubleshoot issues, improve product quality, and respond to support requests.
Third-party processors
ExamNudge uses service providers for hosting, authentication, database, payments, email, analytics, security, and AI features. Current core providers include Supabase, Stripe, Netlify, and AI providers configured for Nudge.
Retention
Study history is preserved when paid access ends so learners can continue from prior work if access is restored. ExamNudge may retain records needed for security, billing, fraud prevention, legal compliance, disputes, chargebacks, audit history, and content integrity.
Deletion, correction, and communication choices
Learners may contact support to request help accessing, correcting, exporting, or deleting account information, subject to legal, security, billing, fraud-prevention, and recordkeeping requirements.
To start a privacy, data export, correction, or account deletion request, email support@examnudge.com from the email address on your account. Email preference controls may be available inside the account page.
No outcome guarantee
ExamNudge provides study guidance and readiness estimates. It does not guarantee exam outcomes.